Q.  Why do we have to change our filters?  

A.  Dirty air filters are the #1 contributor of HVAC system problems/failure.

Q.  How often should we change our filters?  

A.  New Filters Plus plans are semi-annual or annual, so our fresh replacement filters are always on hand.  The heating/cooling “industry standard” is monthly, but you can certainly adjust how often you change yours based on your lifestyle: pets, kids, health issues, location of your return air vent, if you smoke, etc.

Q.  Which way do I insert my new filters?

A.  The arrow along the side of our filters should always face into your A/C system’s return air vent in the direction of the air flow.

Q.  Is there a fee to become a member of New Filters Plus?  

A.  Nope. You’re only charged for the filters you order.  Plans automatically renew at the anniversary date of the original order unless cancelled before the membership renews.

Q.  Why use New Filters Plus?  

A.  Honestly, when was the last time you remembered to change your air filters? For most of us, that answer is several months ago! Using us means that’s one less thing you have to worry about in your busy life.  New Filters Plus allows you to Order, Ship, Install and Breath better air without even having to think about it.  Oh, and we save you money, too on our High Quality, American-Made Air Filters, For Less.

  • Replacing air filters can extend the life of your A/C unit.
  • Replacing air filters is a quick & easy way to reduce your energy bill.
  • Replacing air filters keeps allergies and asthma under control.

Q.  What if our house has more than one HVAC system?  

A.  No problem. Many homes have multiple HVAC systems.  Make sure you measure all your filters as different units may require different sizes.  You can order multiple filters (even different sizes) with our “Mix & Match” boxes with New Filters Plus.

Q.  Custom order, non-standard sizes or three or more a/c units? 

A.  Please call us with your order: 205.601.0557 | 205.706.2701

Q. What does shipping cost?  

A.  Shipping with New Filters Plus is always fast and FREE in the USA on our 12-Packs and there is a small flat rate shipping charge of only $4.99 on our NFP 6-Packs (excl AK & HI.)

Q. Why we ship annual boxes of filters?

A. We save money on shipping, you save money on filters, your home/business always has clean filters and less waste for our landfills.  High Quality, American-Made Air Filters, For Less.

Q.  What is your cancellation policy?  

A.  Don’t have one. Cancel any time, no strings attached.  We hope you enjoy our service and don’t, but that’s your call.

Merv Ratings


High Quality, American-Made Air Filters, For Less